Refund policy

At Raine Waistbeads, we want to ensure clarity regarding our refund policy. Please read the following carefully as it outlines our approach to refunds:

All Sales Are Final: We take pride in offering high-quality products and services, and your satisfaction is our top priority. However, please be advised that due to waistbeads being considered an intimate item, all sales are final. Once a purchase is completed, it cannot be canceled, refunded, or exchanged, except under exceptional circumstances outlined below.

Exceptional Circumstances for Refunds: Refunds may be considered under the following exceptional circumstances:

  1. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact us immediately. We will assess the issue and, if deemed valid, provide a refund or replacement.

  2. Shipping Errors: If there is an error in the shipment of your order (e.g., wrong item sent), please contact us promptly. We will investigate the matter and, if confirmed, arrange for the correct item to be sent or provide a refund.

How to Request a Refund in Exceptional Circumstances: If you believe your situation qualifies for an exception to our all-sales-final policy, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@shopraine.com, providing details of the issue, your order number, and any relevant information.

  2. Assessment: Our team will review the information provided and assess whether the circumstances meet the criteria for a refund. Please allow up to 48 hours for a response.

  3. Resolution: If your request is approved, we will guide you through the necessary steps for the return process or arrange an appropriate resolution.

Note: Requests for refunds under exceptional circumstances must be made within 7 days of receiving the order.

Thank you for your understanding and cooperation. If you have any questions or concerns, feel free to contact our customer service team at support@shopraine.com. We appreciate your trust in Divine Raine Waistbeads.

By checking "I agree" at checkout, you are stating that you read and understand all policies listed.