Each Raine Waistbead is handmade with care. Because of the detailed, handmade nature of our products, please allow up to 14 business days for your order to be processed before shipment.
Most orders are completed and shipped sooner; however, the full processing window may be needed during periods of high order volume, sales, new releases, and holidays.
Business days are Monday through Friday and exclude weekends and holidays.
Please note that processing time and shipping time are separate. Shipping estimates begin once your order has been completed and accepted by the shipping carrier.
Once your order has shipped, estimated USPS transit times are:
U.S. Standard Shipping: Approximately 3–5 business days
Canada: Approximately 7–21 business days
International: Approximately 7–21 business days
These are estimated transit times and are not guaranteed. Carrier delays, customs processing, weather, holidays, and other circumstances outside of our control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please email support@shopraine.com as soon as possible with your order number and the correct address. We are happy to update your address as long as your order has not already shipped.
Once an order has shipped, we are unable to change or redirect the delivery address.
If a domestic package is returned to us due to an incorrect, incomplete, or undeliverable address, a $10 reshipping feewill apply before the package can be sent again.
For international orders returned due to an incorrect or incomplete address, the customer is responsible for the full cost of reshipping.
Once an order has been accepted by the shipping carrier, its delivery is handled by the carrier.
Raine Waistbeads is not responsible for packages that are stolen after delivery, delivered to an incorrect location by the carrier, or marked as Delivered by tracking but cannot be located.
If your tracking shows that your package was delivered but you cannot locate it, we recommend checking with household members and neighbors and contacting your local USPS office for assistance.
Eligible USPS shipments may include insurance coverage for loss or damage. If your package is lost or damaged while in transit, a claim may be filed with USPS when applicable.
Please contact us if you need information from your order to assist with a carrier claim.
All sales are final.
Because our waistbeads are handmade products, we do not accept returns or exchanges unless you received an incorrect item or there is an issue with your order that was caused by us.
If you receive an incorrect item or believe there is a problem with your order, please contact support@shopraine.comwith your order number and photos, if applicable, so we can review the issue.
By placing an order with Raine Waistbeads and selecting “I agree” at checkout, you acknowledge that you have read, understood, and agreed to our processing, shipping, address, and final sale policies.